Last updated: September 15, 2026
At CAP 360°, protecting personal information is an integral part of our commitment to condominium corporation directors, condominium owners and visitors to our website.
This Privacy Policy explains how CAP 360° collects, uses, discloses, retains and safeguards personal information entrusted to us, in accordance with applicable Quebec privacy legislation.
1- Scope
This Policy applies to personal information collected by CAP 360° through the use of its website, including when a person:
completes a contact or information request form;
asks to be contacted by CAP 360°;
contacts us by email or telephone;
voluntarily provides information through the website; or
browses the website when certain technical data or cookies are used.
Personal information collected in connection with condominium management services may also be subject to specific terms set out in our service agreements.
2- Personal information we collect
Depending on how you interact with CAP 360°, we may collect:
your first and last name;
your business or personal contact information, such as your email address and telephone number;
the name of the condominium corporation, property or organization you represent;
information related to a service or proposal request;
the content of communications you send us; and
technical information related to your use of the website, such as your IP address, browser type, device type, pages viewed and browsing data, when collected by our technology tools.
We seek to limit the collection of personal information to what is reasonably necessary for the identified purposes.
3- How we use personal information
CAP 360° may use personal information to:
respond to information requests;
communicate with people who have expressed an interest in our services;
prepare a proposal or assess a condominium’s needs;
provide and improve our services;
follow up on communications and business relationships;
administer, secure and improve our website;
prevent fraudulent activity or security incidents; and
comply with legal and regulatory obligations.
We do not use personal information for other purposes without obtaining the required consent, unless permitted or required by law.
4- Consent
Where required by law, CAP 360° obtains the individual’s consent before collecting, using or disclosing personal information.
Consent may be withdrawn, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain services or respond to certain requests.
5- Disclosure to third parties
CAP 360° does not sell or rent the personal information it collects.
We may disclose certain information to service providers or partners when necessary to operate our website or provide our services, including providers of web hosting, information technology, messaging and communications, cybersecurity, website analytics and other professional services required for our operations.
We seek to limit disclosure to the information necessary to carry out the relevant mandate and to use providers that maintain appropriate safeguards. Personal information may also be disclosed where permitted or required by law.
6- Cookies and similar technologies
The CAP 360° website may use cookies and similar technologies to operate the website, improve the browsing experience, understand how the website is used and, where applicable, measure performance.
Some cookies may be essential to the operation of the website, while others may be used for analytics or statistical purposes. Where required by applicable law, non-essential cookies are activated in accordance with the user’s choices. Cookie preferences may also be changed through the website’s cookie-management tool, when available.
7- Retention
CAP 360° retains personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, contractual or administrative requirements. At the end of the applicable retention period, information is securely destroyed or anonymized in accordance with applicable law.
8- Safeguards
CAP 360° implements reasonable administrative, technical and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, use or modification. These safeguards are appropriate to the nature and sensitivity of the information. Despite these precautions, no information system or Internet transmission can provide an absolute guarantee of security.
9- Hosting and processing outside Quebec
Some technology providers used by CAP 360° may host or process information outside Quebec or Canada. Where required, CAP 360° takes the measures prescribed by applicable law before personal information is communicated outside Quebec, including assessing factors that may affect its protection.
10- Privacy rights
Subject to the conditions and exceptions provided by law, an individual may request:
access to personal information held by CAP 360° about them;
correction of inaccurate or incomplete information;
withdrawal of consent where consent is the applicable basis for processing;
cessation of dissemination of certain information in the circumstances provided by law; and
communication of certain computerized personal information in a structured, commonly used technological format, where this right applies.
Requests may be directed to CAP 360°’s Privacy Officer.
11- Privacy Officer
Questions, access or correction requests, and concerns about this Policy or the handling of personal information may be directed to:
Privacy Officer, CAP 360°
Email: privacy@cap360inc.ca
Telephone: +1 514-561-8884
CAP 360° will process requests within the timeframes and in accordance with the procedures prescribed by applicable law.
12- Links to external websites
The CAP 360° website may contain links to websites or services operated by third parties. CAP 360° is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
13- Privacy incidents
CAP 360° maintains procedures to detect and manage privacy incidents involving personal information. Where an incident presents a risk of serious injury, CAP 360° takes the measures required by applicable law, including assessment, notification and maintaining an incident register.
14- Changes to this Policy
CAP 360° may update this Policy to reflect changes to its practices, services, technology or legal requirements. The most recent version will be posted on this website, with the date of the latest update shown at the beginning of the document.
15- Contact Us
For questions about privacy at CAP 360°:
CAP 360°
Email: privacy@cap360inc.ca
Telephone: +1 514-561-8884